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Terms of Service

TERMS OF SERVICE

SynaptOm Private Limited

Effective Date: March 30, 2025

Last Updated: April 2026

1. INTRODUCTION

These Terms of Service ("Terms", "Agreement") constitute a legally binding agreement between you ("User") and SynaptOm Private Limited ("Company", "SynaptOm") governing your access to and use of our website, applications, and services (collectively, the "Service").

Company Information:

  • Name: Synaptom Private Limited
  • Address: Ambady, 18/1047-A, S N Junction, Palluruthy, Kochi-682006, Kerala, India
  • Email: info@synaptom.com

PLEASE READ THESE TERMS OF SERVICE CAREFULLY. BY ACCESSING OR USING THE SERVICE, YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE WITH ANY PART OF THESE TERMS, YOU MUST DISCONTINUE USE OF THE SERVICE IMMEDIATELY.

2. SERVICE DESCRIPTION

SynaptOm provides a neuroscience-driven digital platform that delivers educational content, cognitive training modules, and performance enhancement programs based on applied neuroscience and neuroplasticity principles.

The Service includes:

  • Learning modules and structured programs
  • Neuroscience-based performance and wellness interventions (including NeuroCyte)
  • Cognitive, behavioral, and lifestyle optimization tools
  • Personalized insights, tracking, and analytics

These offerings are developed based on emerging scientific research in neuroscience and human performance, and may evolve over time as part of ongoing research and development.

The Service is provided on an "AS IS" and "AS AVAILABLE" basis. We reserve the right to modify or discontinue any part of the Service at any time.

3. USER ELIGIBILITY

3.1 Age Requirement

By using this Service, you represent and warrant that you are at least 13 years of age. If you are between 13 and 18 years of age, parental or guardian consent may be required in certain jurisdictions. We do not knowingly permit users under 13 years of age to register or use the Service.

3.2 Legal Capacity

You represent that you have the legal capacity to enter into this Agreement and that you are not prohibited by applicable law from using the Service. If you are using the Service on behalf of an entity, you represent that you are authorized to bind such entity to these Terms.

3.3 Restricted Territories

The Service may not be available or may be restricted in certain countries or jurisdictions. You agree to comply with all applicable laws, regulations, and restrictions governing your use of the Service in your jurisdiction.

4. USER ACCOUNTS AND REGISTRATION

4.1 Account Registration

Access to certain features of the web application requires you to create an account. You agree to:

  • Provide accurate, complete, and current information during registration
  • Update your account information promptly if any details change
  • Maintain the confidentiality of your account credentials
  • Be responsible for all activities that occur under your account

4.2 Password and Security

You are solely responsible for maintaining the confidentiality of your password and account credentials. You agree to notify us immediately of any unauthorized use of your account or any other breach of security. We shall not be liable for any loss or damage arising from your failure to maintain account security or from unauthorized access to your account.

4.3 Account Termination

You may terminate your account at any time by contacting us at info@synaptom.com. Upon termination, your access to the web application will be revoked, but your data may be retained in accordance with our Privacy Policy.

5. USER CONDUCT AND ACCEPTABLE USE

By using the Service, you agree that you will NOT:

  1. Violate any applicable laws, regulations, or ordinances of any jurisdiction
  2. Infringe upon or violate the intellectual property rights of the Company or third parties
  3. Harass, abuse, defame, threaten, or discriminate against any person or group
  4. Transmit viruses, malware, or any code of malicious or destructive nature
  5. Attempt to gain unauthorized access to the Service or its systems
  6. Disrupt the normal operation or integrity of the Service
  7. Scrape, crawl, or use automated tools to access or download Service content
  8. Engage in any form of spam, phishing, or fraudulent activity
  9. Share your account credentials with other individuals
  10. Use the Service for any unlawful, fraudulent, or harmful purpose

The Company reserves the right to suspend or terminate your account immediately if you violate these provisions.

Users shall not misuse, alter, or attempt to independently replicate any neuroscience-based protocols, exercises, or structured interventions provided through the Service.

6. INTELLECTUAL PROPERTY RIGHTS

6.1 Company Content

All content, materials, design, graphics, text, software, code, images, videos, and other resources contained within the Service (collectively, "Company Content") are the exclusive property of Synaptom Private Limited or its licensors and are protected by applicable copyright, trademark, patent, and other intellectual property laws.

6.2 Limited License

We grant you a limited, non-exclusive, non-transferable, and revocable license to access and use the Company Content for personal, non-commercial educational purposes only. This license does not permit you to:

  • Download or save any content without express written permission
  • Distribute, reproduce, or share any content with unauthorized third parties
  • Modify, translate, or create derivative works from the Company Content
  • Use the content for commercial purposes without explicit authorization

6.3 User-Generated Content

If you submit, post, or display content on the Service ("User Content"), you grant Synaptom a worldwide, royalty-free, perpetual, irrevocable, and non-exclusive license to use, reproduce, modify, adapt, publish, translate, distribute, and display such User Content in any form and across any platforms. You represent that you own or have the necessary rights to grant this license and that your User Content does not infringe upon any third-party rights.

6.4 Trademarks

The Synaptom name, logo, and all related trademarks and service marks are the exclusive property of Synaptom Private Limited. You may not use these marks without our express written consent.

Users shall not copy, replicate, reverse engineer, distribute, or create derivative works based on any methodologies, frameworks, exercises, or program structures provided by SynaptOm, whether accessed digitally or through guided sessions.

7. PAYMENT TERMS

7.1 Subscription Fees

If you opt for premium courses or features, you agree to pay the subscription fees displayed at the time of purchase. All fees are exclusive of applicable taxes, which will be added to your invoice as required by law.

7.2 Billing and Payment

We accept payments through authorized payment gateways. Your payment information will be processed securely in accordance with our Privacy Policy. You authorize us to charge your payment method for all fees due.

7.3 Refund Policy

Refunds for course enrollments will be issued in accordance with our Refund Policy, which is available on the Service. Requests for refunds must be submitted within the specified timeframe. Digital content is non-refundable once accessed or downloaded.

7.4 Automatic Renewal

If you subscribe to a recurring subscription, your subscription will automatically renew at the end of each billing period unless you cancel before the renewal date. You will be charged according to the billing frequency you selected. You may cancel your subscription at any time through your account settings.

8. DISCLAIMERS AND WARRANTIES

8.1 As-Is Disclaimer

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, SYNAPTOM DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND TITLE. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS.

8.2 Health & Program Disclaimer (UPDATED)

The Service includes neuroscience-based wellness and performance enhancement programs designed to support cognitive, behavioral, and lifestyle improvements. These programs are not intended to constitute medical treatment, diagnosis, or clinical care.

While the protocols are developed based on scientific principles, users are advised to follow all guidance as provided within the program. Any deviation, misuse, or unsupervised application may lead to unintended outcomes, for which the Company shall not be responsible.

Users should consult qualified healthcare professionals for any medical concerns. Use of the Service does not establish any doctor-patient, therapist-client, or healthcare provider relationship.

8.3 No Guarantee of Results

The Company does not guarantee specific outcomes or results from the use of the Service. Outcomes may vary based on individual participation, adherence to protocols, environmental factors, and other variables beyond the Company's control.

8.4 Third-Party Content

The Service may contain links to third-party websites, applications, and content. We are not responsible for the accuracy, completeness, legality, or safety of third-party content. Your access to third-party sites is at your own risk and subject to their terms of service and privacy policies.

8.5 Availability

We do not guarantee that the Service will be available at all times or that access will be uninterrupted. We may perform maintenance, updates, or improvements to the Service at any time without notice. We shall not be liable for any unavailability, downtime, or service interruptions.

9. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL SYNAPTOM, ITS DIRECTORS, OFFICERS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, EVEN IF SYNAPTOM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

THE MAXIMUM LIABILITY OF SYNAPTOM FOR ANY CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT PAID BY YOU, IF ANY, FOR THE SERVICE IN THE 12 MONTHS PRECEDING THE CLAIM, OR INR 1,000 (Indian Rupees One Thousand), WHICHEVER IS GREATER.

THESE LIMITATIONS SHALL APPLY NOTWITHSTANDING ANY FAILURE OF THE ESSENTIAL PURPOSE OF ANY LIMITED REMEDY AND TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.

THESE LIMITATIONS APPLY REGARDLESS OF THE NATURE OF THE CLAIM, WHETHER ARISING IN CONTRACT, TORT, NEGLIGENCE, OR OTHERWISE.

10. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Synaptom Private Limited, its directors, officers, employees, agents, and successors from and against any and all claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from or related to:

  • Your violation of these Terms of Service
  • Your violation of any applicable law or regulation
  • Your misuse of the Service
  • Your infringement of any intellectual property or other rights of third parties
  • Any User Content you submit or post through the Service

This includes, without limitation, claims arising from misuse of the Service, deviation from prescribed protocols, or reliance on health-related or performance-related information provided through the Service.

11. USE OF PROGRAMS AND PROTOCOLS

Users agree to strictly follow all instructions, guidelines, and protocols provided as part of the Service. The methodologies and exercises are designed to be delivered in a structured and guided manner.

Any modification, unauthorized adaptation, independent experimentation, or use outside the intended framework is undertaken at the user's own risk. SynaptOm shall not be liable for any consequences arising from improper use, misuse, or non-adherence to program protocols.

12. DATA PRIVACY, PROTECTION, AND RESEARCH USE (UPDATED)

SynaptOm is committed to protecting user data and ensuring responsible data handling practices in accordance with applicable laws, including the Digital Personal Data Protection Act, 2023 (India).

By using the Service, you consent to the collection and processing of your data for the purposes of delivering, improving, and personalizing the Service.

SynaptOm does not sell or commercially exploit personally identifiable user data. However, the Company may use collected data in anonymized and aggregated form, ensuring that no individual user can be identified, for the purposes of:

  • Research and analytics
  • Scientific publications
  • Product development and improvement

All such use shall adhere to ethical standards and applicable data protection regulations.

13. CORPORATE USE

Where the Service is accessed through an organization, institution, or employer, such entity shall ensure that its users comply with these Terms. SynaptOm shall not be responsible for internal misuse, non-compliance, or unauthorized use within such organizations.

14. TERMINATION AND SUSPENSION

14.1 Termination by User

You may terminate your account at any time by submitting a request to info@synaptom.com.

14.2 Termination by Company

Synaptom reserves the right to suspend or terminate your account and access to the Service immediately and without notice if:

  • You violate any provision of these Terms
  • You engage in fraudulent, illegal, or harmful conduct
  • Your account is associated with suspicious or malicious activities
  • We determine, at our sole discretion, that termination is necessary for the security or integrity of the Service

14.3 Effect of Termination

Upon termination, your right to access and use the Service immediately ceases. Your data will be retained and handled in accordance with our Privacy Policy. Sections of these Terms that should reasonably be expected to survive termination shall continue to apply.

15. MODIFICATIONS TO TERMS AND SERVICE

Synaptom reserves the right to modify these Terms of Service at any time. Changes will be effective upon posting to the Service. Material changes will be communicated to you via email or prominent notice on the Service. Your continued use of the Service after modifications constitutes your acceptance of the revised Terms. If you do not agree with any changes, you should discontinue use of the Service immediately.

We may also modify, suspend, or discontinue any feature or functionality of the Service at any time without liability or notice.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 Informal Resolution

If you have any concerns or disputes regarding the Service or these Terms, please contact us at info@synaptom.com. We will endeavor to resolve your concern within 48 hours of receipt of your complaint. We aim to resolve most issues amicably within 30 days.

16.2 Escalation

If we cannot resolve your dispute within 30 days, you may escalate the matter to relevant Indian regulatory authorities or seek legal remedy as provided under applicable law.

16.3 Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of India, specifically the laws of Kerala, without regard to its conflicts of law provisions. The courts in Kochi, Kerala, shall have exclusive jurisdiction over any disputes arising from or related to these Terms.

17. REGULATORY COMPLIANCE

The Service and these Terms comply with applicable Indian laws and international standards, including but not limited to:

  • Information Technology Act, 2000
  • Digital Personal Data Protection Act, 2023
  • Clinical Establishments (Registration and Regulation) Act, 2010
  • Indian Medical Council (Professional Conduct, Etiquette and Ethics) Regulations, 2002
  • General Data Protection Regulation (GDPR) for EU users
  • California Consumer Privacy Act (CCPA) for California residents

18. SEVERABILITY

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it enforceable, or if such modification is not possible, the provision shall be severed. The remaining provisions shall continue in full force and effect.

19. ENTIRE AGREEMENT

These Terms of Service, together with our Privacy Policy, constitute the entire agreement between you and Synaptom Private Limited regarding the Service and supersede all prior or contemporaneous agreements, understandings, or negotiations, whether written or oral. No course of dealing or usage of trade will modify these Terms.

20. THIRD-PARTY SERVICES AND INTEGRATIONS

The Service may integrate with or provide links to third-party services, applications, websites, and platforms. We are not responsible for:

  • The availability, accuracy, or functionality of third-party services
  • Any loss or damage arising from third-party service failures
  • Third-party privacy practices or data handling
  • Content or terms of service of third-party websites

Your use of third-party services is at your own risk and subject to their respective terms of service and privacy policies.

21. USER RESPONSIBILITIES

You acknowledge and agree that:

  • You are responsible for your use of the Service
  • You are responsible for ensuring the accuracy of information you provide
  • You are responsible for maintaining the confidentiality of your account credentials
  • You assume all risks associated with the use of the Service
  • You are responsible for complying with all applicable laws and these Terms

Users acknowledge that they are responsible for adhering to all program guidelines and for the manner in which they apply insights and techniques derived from the Service.

22. FEEDBACK AND SUGGESTIONS

Any feedback, suggestions, ideas, or comments you provide to Synaptom regarding the Service are non-confidential and non-proprietary. Synaptom may use such feedback for any purpose without compensation or attribution.

23. CONTACT INFORMATION

For inquiries, complaints, or concerns regarding these Terms of Service or the Service:

Email: info@synaptom.com

Address: Synaptom Private Limited, Ambady, 18/1047-A, S N Junction, Palluruthy, Kochi-682006, Kerala, India

Website: www.synaptom.com

24. ACKNOWLEDGMENT

BY USING THE SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE IN THEIR ENTIRETY. IF YOU DO NOT AGREE WITH ANY PART OF THESE TERMS, PLEASE DO NOT USE THE SERVICE.

Synaptom Private Limited
Kochi, Kerala, India

Effective Date: March 30, 2025
Last Updated: March 30, 2025